YOU ARE THE ABSOLUTE FUCKING WORST!
Your billing department is absolute fucking bullshit. Why in the fuck did you turn off autopay on our account? Not only did you turn off autopay, but you failed to send us a paper bill afterward upon doing so. Instead of sending a paper bill,
- WHY IN THE FUCK DID YOU SEND US A LATE PAY NOTICE?!
Seriously! Now my dad has to pay the fucking bill by September 16th for YOUR OWN FUCKING MISTAKE or else we’re cut off and have to PAY REACTIVATION FEES?!
Not only that, but my dad tried to contact you this evening, and y’all still didn’t connect him to a customer service rep! What in the fuck is wrong with you guys as a company?
Go ahead, don’t apologize and don’t fix your own goshdarn mistake on us. I’ll pitch in for lawyer costs for my dad and do and whatever it takes to get you guys to fix your shit, even if it means to file a class-action lawsuit. Y’all done screwed us over enough already.
Sincerely,
Zach
In all seriousness, this is the first time we’ve had trouble with Frontier. Up until now, the transition almost felt smooth for us (except for when I had no service for the rest of the night on April 1st, and when we had to get a new router because our old one bit the dust). I had faith that they would improve as time went on, but now I guess all faith is lost in Frontier Communications as a company from me.